Product support
Help with ContextSign.
Start with your organization's ContextSign tenant administrator. Tenant administrators can contact Digital David AG for product, deployment, security, privacy, and accessibility support.
Contact
Email hello@digitaldavid.io with the subject ContextSign support.
Support is provided by Digital David AG, Weserstraße 4, 60329 Frankfurt am Main, Germany. Response and service targets follow the applicable order or support agreement.
Before contacting us
- Open the ContextSign task pane and note the displayed status.
- Retry the action after confirming Outlook is online.
- Ask your tenant administrator whether a release is active.
- ContextSign 1.0.7.0 does not intercept sending. If Outlook still shows a ContextSign send dialog, ask your administrator to verify the installed package update, then restart Outlook. Signature insertion remains available while composing and in the task pane.
Include privacy-safe diagnostics
Send only the minimum information needed to reproduce the issue:
- UTC date and time of the issue
- Outlook product, platform, channel, and build
- ContextSign manifest name and version
- Capability results shown in the task pane
- The displayed error, reason code, or correlation reference
- Whether the issue affects one sender or an assigned group
Do not send access tokens, credentials, message bodies, subjects, attachments, production email screenshots, or plaintext sender and recipient addresses. Your administrator can use synthetic examples and the secured evidence process if reproduction is required.
Tenant deployment
ContextSign is deployed by a Microsoft 365 administrator to approved users or groups. The add-in needs its declared Outlook permission and the ContextSign delegated API scope. Directory synchronization is a separate, optional administrator-consented connection.
Do not assign pilot and production packages to the same user, and do not configure another product to write the Outlook signature slot for the same population.
Security and privacy
To report a suspected vulnerability or personal-data incident, email hello@digitaldavid.io. Do not include secrets or personal mail content in the first message; we will arrange a protected channel if evidence is needed.
Privacy requests should identify the ContextSign customer organization and the requester's relationship to it. We may need to route the request to that organization when it is the data controller.
Accessibility support
If a ContextSign workflow is not usable with your assistive technology, contact us with the Outlook platform and the interaction that failed. You do not need to provide disability or medical information. We will work with your tenant administrator on an accessible route or product correction.